FAQs
To report a problem with an electrical product, Please call us on 01708 226699 and we will be happy to help you. If you would prefer to email us, please use the following email address:
sales@koilogic.co.uk
To report a problem with a special order product, please call us on 01708 226699 and we will be happy to help you. If you would prefer to email us, please use the following email address:
sales@koilogic.co.uk
Large or small electrical products and electronic devices will have a standard guarantee message underneath the product code.
In some circumstances we may be able to cancel your order, so please call us. However, if you've received email confirmation that your order has already been despatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products. You can also of course return them to the Koi Logic shop.
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. Please contact our customer service team by telephone to see if this is possible.
If you'd like to add items, please place a new order.
For unwanted delivered items please follow our returns procedure
Once the order has been processed a confirmation email will be sent to you. This is usually within 2 hours. Please note that this may go into your spam/junk email folder if you have not shopped with us online before.
Alternatively, you can check the status of your order in our system by signing in to your account.
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items. Please contact us by telephone if you would like more advice.
Please call us for advice. Please be ready to quote your order number and order date. Changing my delivery address can only be completed before your order has been despatched.
We're sorry your order has been cancelled. In the event that you receive an email informing you of a cancelled order, please call us or if you prefer email us at the following address: sales@koilogic.co.uk
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. Please contact us for more advice
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. Please contact us for more advice
Sometimes products in high demand can sell out faster than our system updates. Please contact us for more advice
Yes you can. If you would like to update any account details, please log into my account at the top of the page to make the necessary changes.
We're sorry, but all online orders are only able to be collected from our Essex store. See map.
If you buy online or by phone, you are entitled to a full refund if you request one in writing within 7 working days of receipt of your delivery. The product you are returning must be in a new, unused condition and still in the original unwrapped, undamaged product packaging. If a refund has been requested, your credit or debit card will be credited within 7 days after we have received the returned product. All items returned that are not faulty, may at the managers discretion be subjected to a 10% handling fee. All postage costs for returned items which are not faulty will be paid for by the customer. Please call us for more advice.
To remove items from your basket, simply click the checkout tab near the top right hand corner of the screen to enter the shopping basket. Once in the shopping basket you can use the "+" and "-" buttons to alter the quantity of a product, or by clicking the red "x" next to a product line the item will be deleted from the basket. Please call us for more advice.
All online orders are only able to be collected from our Essex store. See map.
We keep click and collect orders in store for 7 days.
You simply place your order online anytime before midnight for a collection after 1pm the following day. It may be possible to receive an urgent order update or an earlier collection time, please call us for more advice.
Note: Koi Logic is closed on Sundays and as such no parcels can be collected on Sundays.
For your protection against fraud, we cannot release your purchase without seeing your payment card you used to place the order online.
If you've paid entirely by gift vouchers then please bring a photo ID, which must be your passport or driving licence.
Please bring a printout of your order receipt or order confirmation email as proof of purchase, along with the payment card you used.
We're happy for someone else to collect your order, but to prevent fraud the person you've nominated must present your order number and their photo ID (passport or photo driving licence).
You simply place your order online anytime before midnight for a collection after 1pm the following day. It may be possible to receive an urgent order update or an earlier collection time, please call us for more advice.
Note: Koi Logic is closed on Sundays and as such no parcels can be collected on Sundays.
Your order will be kept in the Customer Collection Point at the Koi Logic shop for 7 days. After this time we will contact you by email or phone to advise you of your current outstanding collection.
Simply select the free click & collect option when placing your online order for collection at the Koi Logic shop. Please call us for more advice.
For all orders of any value, our click & collect service is free of charge.
Simply return to the Koi Logic shop with the delivery note or order confirmation and the unwanted product you wish to return and tell the store staff you bought it online. The member of staff will then simply deal with the return while you wait. This applies to non-faulty products only. Faulty products may require extra time for manufacturers to inspect the product under guarantee and cannot always be dealt with while you wait.
The click and collect service is available for every product we sell.
Yes, you will automatically receive a VAT receipt with delivery of your order.
Contact us for all corporate account and corporate discount enquires. sales@koilogic.co.uk
Corporate business customers can pay by bank transfer, credit or debit cards
Yes we do. Contact us for all corporate account and corporate sales enquires. sales@koilogic.co.uk
Contact us for all corporate account and corporate bulk order enquires. sales@koilogic.co.uk
Contact us for all corporate account and corporate sales enquires. sales@koilogic.co.uk
Not without contacting us first. sales@koilogic.co.uk
Not without contacting us first. sales@koilogic.co.uk
For all job enquires you will need to provide an up to date CV sent to us at the following email address: james@koilogic.co.uk
For all job enquires you will need to provide an up to date CV sent to us at the following email address: james@koilogic.co.uk
There is currently one family owned and managed Koi Logic shop located in Upminster Essex. See map
We always aim to build long term honest and fair relationships with our suppliers.
Where possible we aim to recycle. We often use suppliers packaging within our customers packaging which reduces the need for more new packaging materials.
The history of Koi Logic
Currently we have three employees
Where possible Koi Logic try's to do business with British manufacturers and is always looking to increase product ranges from British suppliers.
Where possible we aim to recycle. We often use suppliers packaging within our customers packaging which reduces the need for more new packaging materials. Bubblewrap, cardboard and other packaging materials will often be re-used.
Go to www.facebook.com/koilogic or search for KoiLogic within your facebook app.
We recognise how important our environment is for now and future generations. By reducing our emissions, improving shop energy efficiency and water consumption, exploring sources of renewable energy, making our transport operations as environmentally responsible as possible and minimising packaging we aim to operate and grow our business as green as possible.
Search www.twitter.com/koilogic or search for koilogic in your Twitter app.
We accept the following payment types: Visa; Visa Debit; MasterCard; Delta; Maestro; Solo; American Express and Cash.
We're sorry but we do not offer interest free credit.
After you have chosen your product's, simply click on the "checkout" button at the top right of the screen and you'll be guided through the payment process.
We're sorry, but we do not accept paypal. We offer these payment options: Visa; Visa Debit; MasterCard; Delta; Maestro; Solo; American Express and Cash.
Please contact your card issuer for details on why your card was refused. Call us if you need further advice.
This is not a usual method of payment for retail customers. Although business account customers can request this method of payment whilst in-store.
Yes, you can purchase the product from our Essex based store or call us to place a phone order.
If you want to query a transaction please call us or email us. sales@koilogic.co.uk
You'll be charged between, when your order is placed online and before your order is despatched.
Once your order has been placed, we're unable to change your payment method. You would need to cancel your order, and then place it again using your preferred payment method
Please Call us for help regarding your order transaction.
We're sorry but we do not accept cheques. We accept the following payment types: Visa; Visa Debit; MasterCard; Delta; Maestro; Solo; American Express and Cash.
For security, no credit card or debit card data is stored within your Koi Logic account.
The validation/security code is the last 3 digits of the number printed on the signature strip on the back of your card.
Your payment is handled by Sage Pay which is a trusted and safe payment gateway provider.
Prices are shown next to each product listed. Contact us if you require further price information.
Promotional codes are only valid on koilogic.co.uk and are not available for use in-store.
Contact us by email or phone for further information on any product listed.
Contact us by email or phone for further information on any product listed.
Below the listed product, click on the "write a review" button where you can rate and review the product.
Contact us for the terms and conditions for ratings and reviews.
See opening times on the contact us page
See location map and directions for our shop
See location map and directions for our shop
Our shop does have a customer collection point. Please look for "Customer Services" where the collection point is located or ask a member of shop staff.
Although we do not have designated disabled toilets our Female and Gents toilets both have good access with a a door opening of 840mm.
Cookies are small text files stored on your computer when you visit certain web pages. koilogic.co.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site.
To order products at koilogic.co.uk, you will need to have all cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site. Call us for help on enabling cookies
Phishing is the practice of tricking a person into giving out confidential information. Examples can include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from koilogic.co.uk requesting this kind of information, please do not respond but let us know.
We're sorry, but we do not have an open wireless network. We do though, have a good mobile signal strength across our shop.
Cookies cannot harm your computer, but we do use encrypted information gathered from them to help improve your experience of the site. Contact us for more advice on cookies.
An automatic order confirmation/receipt email will be provided after your order has been placed with us online. For telephone sales a receipt will be dispatched within your parcel with your ordered products.
If you qualify for a VAT refund, please call or email us, sales@koilogic.co.uk after your goods have been delivered and we will discuss a credit for the amount ot VAT charged.
Unfortunately, we don't have the facility to deduct VAT when charging for goods. If you qualify for a VAT refund, please call us after your goods have been delivered.
30 days from date of delivery.
As standard most electrical products are guaranteed for one year. Some manufacturers offer longer guarantees which we pass on to the customer at no charge. Please note as an example, if a product has electrical parts and non-electrical parts like an airpump, if the diaphragms were to fail in the airpump these are not covered under the one year electrical manufacturers guarantee, but are considered as a consumable part. Call us for further advice on products with guarantee restrictions.
All guarantee's cover domestic use only, unless stated "for commercial use" within a manufacturers guarantee.