Customer Services

For all customer service questions please contact us 


Product Returns
Any returns must be sent securely wrapped in their original packaging. Please call us before returning any items.
All items returned that are not faulty will be subjected to a 10% handling fee. All postage costs for returned items which are not faulty will be paid for by the customer.

Address for returns:
Koi Logic
Returns Dept
Forest View Nursery
St Marys Lane
RM14 3PA


Product Pricing
All product prices shown on this site include VAT at the applicable rate.
Every effort is made to list correct prices, but if a product is shown at an incorrect price it can be withdrawn for sale.
Products are priced the same, in-store as online, occasionally product pricing may vary with the likes of special offers etc.