Privacy Policy

This privacy policy sets out how Koi Logic uses and protects any information that you give Koi Logic when you use this website.

Koi Logic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from 25 May 2018.

Privacy Statement

What information do we collect?

We collect data from you when you register on our site or place an order with us (whether as a guest to the site or from a personally created account).

You can however visit our site anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

  • To personalise your shopping experience by being able to respond to your individual requirements
  • To improve our service to you by evaluating feedback and information from you
  • To improve our customer service and technical support
  • To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
  • To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
  • To administer a promotion, event or for our customer database
  • To assist you in the event of a problem completing your purchase

How long do we hold your data?

Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity.
Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out.

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security.

Online card payments are encrypted by our secure third-party payment provider. No payment information is stored by us. Card details taken over the phone or in store are destroyed at the end of business of the day they have been given.

Your Consent

By using our site you consent to our Privacy Policy and Terms and conditions.

Withdrawing your consent

If you would like to withdraw your consent, please contact us directly to the following email address: privacy@koilogic.co.uk.
Once you notify us of your request, we will respond to you as soon as possible.
Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication.

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

Us; we have direct access to your data.
Our webdesigners, Iconography Ltd, can act on our behalf as Data Processors. This means they host our website and have access to ensure its corrects function.

Changes to our privacy policy

If we decide to change or update our privacy policy, we will do so on this page.

Please contact us if you have any questions regarding our Privacy Policy.

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

We never sell or share your email addresses with other companies.
You can unsubscribe at any time.
We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.


Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.


Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences

 

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use cookies in order to improve site performance, offer you a better browsing experience and enable you to easily share content. Cookies are pieces of information stored on your computer in simple text files which our server can read and record. These files do not contain any sensitive information. When you browse this website, you will be asked for your consent to the use of cookies 

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally. 

Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by clicking this link... 

 

Change your Cookie settings


Koi Logic Cookies  
Name: PHPSESSID 
Typical content: randomly generated number 
Expires: when user exits browser 

Name: style 
Typical content: stores the user's preference to whether they wish to view products in a list or a grid 
Expires: 1 year 

Name: key 
Typical content: randomly generated number to remember the user for their next visit 
Expires: 4 weeks 

Name: allowAllCookies 
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not 
Expires: 1 year 

Google Analytics Cookies 
Name: _utma 
Typical content: randomly generated number 
Expires: 2 years 

Name: _utmb 
Typical content: randomly generated number 
Expires: 30 minutes 

Name: _utmc 
Typical content: randomly generated number 
Expires: when user exits browser 

Name: _utmv 
Typical content: randomly generated number 
Expires: 2 years 

Name: _utmz 
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search) 
Expires: 6 months 

For further details on the cookies set by Google Analytics, see the link below. 

Cookies set by Google Analytics 
Add-This Cookie 
Name: _atuvc 
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks 
Expires: 2 years