Delivery Information

All postage charges shown are for delivery to mainland UK excluding Scottish Highlands, Isles and Northern Island


Koi Logic Web Orders - Next Working Day Delivery

Next Working Day Delivery on all stock items ordered before 2pm.

  • Our courier parcels are delivered by TNT Express. TNT Express aim to deliver all parcels on the following next day from our despatch. All parcels have to be signed for. Our fish are delivered by APC who are certified to carry live fish.

  • At the time of delivery please inspect your parcel for any damage, shortages or incorrect items.

  • If you find the parcel to be damaged or a shortage you must clearly write this on the drivers paperwork, all parcels signed "Un-Checked" will not be accepted for a claim, although damage is extremely rare, it can happen when sending goods by courier.

  • We have to be notified within 7 days if there are any problems with the delivery, and, or shortages or incorrect items in the parcel.

  • At certain times of the year, do to large quantities of customer ordering we can become out of stock of certain items from time to time.

  • We will contact you ASAP to let you know the expected delivery date of such items that are out of stock.

  • Please note that some items are exceptionally heavy or bulky, and so may incurr an additional charge. Where possible this will be indicated on the item.

  • Any customer choosing to have a parcel left un-signed will do so at their own risk. ie, "leave on doorstep", "leave by side gate" ect.

  • A surcharge of £1.50 will be applied to any glass item such as UV Quartz sleeves and UV Tubes. 

Koi Logic subsidised Courier charge for web orders are as follows:

Order Total  Carriage Cost 
£0.01 - £19.99    £6.50
£20.00 - £49.99 £4.50
£50.00 and over Free 
Saturday Deliveries   Carriage Cost + £18.00 Surcharge 

 


Koi Logic Web Orders - Royal Mail 1st and 2nd Class Postage

Royal Mail 1st and 2nd Class Postage on all stock items ordered before 1pm. (Small parcels only weighing less than 1kg including all packaging)

  • Royal Mail aim to deliver all small parcels within 2-3 working days from our despatch.
  • At the time of delivery please inspect your parcel for any damage, shortages or incorrect items.
  • We have to be notified within 7 days if there are any problems with the delivery, and, or shortages or incorrect items in the parcel.
  • At certain times of the year, do to large quantities of customer ordering we can become out of stock of certain items from time to time.
  • We will contact you ASAP to let you know the expected delivery date of such items that are out of stock.
  • Please note that some items are lightweight and considered small, but are of high value so can only be despatched by courier.

Koi Logic subsidised Royal Mail charge for web orders are as follows:

Order Weight  1st Class Postage Cost
Under 1kg Small Packets and Parcels  £3.50
Order Weight 2nd Class Postage Cost
Under 1kg Small Packets and Parcels £3.00



Koi Logic Direct - Live Ogata Koi Next Day Delivery

  • All Live Koi Deliveries are to mainland U.K. only.

  • All Ogata Koi are sent by APC courier overnight for delivery Next Day, before 12pm.

  • Ogata Koi delivered Next Day by courier will require a signature for the delivery.

  • Due to the nature of delivering Live Koi you have to be available in person to accept your delivery on the agreed date and time.

  • To purchase a box of Ogata Koi for direct delivery we will require the following information from you. Name, address, postcode, phone number, credit card information, delivery date and reference number for the box of Koi you would like to purchase.

Per Box of Koi  Carriage Cost
Before 12pm Delivery  £18.00
 

Please contact us if you have any queries relating to deliveries of Ogata Koi and or Web orders. sales@koilogic.co.uk

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